About the Client
A global logistics company with a diverse portfolio of services, including freight forwarding, customs clearance, and international supply chain solutions. The client faced inefficiencies in key operational processes that were slowing their business growth and affecting customer satisfaction.
Challenges Faced
1. Invoice Reconciliation
The manual process of reconciling invoices was labour-intensive, prone to errors, and resource-draining. Teams faced difficulties in categorizing, validating, and processing invoices promptly, leading to operational delays and reduced profitability.
2. Customs Compliance
Reviewing and entering line-item data from incoming commercial invoices manually was time-consuming and error-prone. This not only delayed shipments but also increased the risk of non-compliance, incurring additional costs and administrative overhead.
3. Import Job Creation and Consol Formation
Creating import jobs and consolidations in CargoWiseOne took an average of 30 minutes per job. The manual workflow of validating shipment details, attaching documents, and linking them to consolidations resulted in inefficiencies and delays.
4. Export Validation
Handling Master Bill arrivals manually overwhelmed teams with repetitive administrative tasks, such as triaging and determining the next steps. This led to delays and an increased likelihood of errors, impacting overall efficiency.
Solution: Cargo Docket’s Intelligent Automation
Cargo Docket addressed these challenges with its advanced automation capabilities, providing end-to-end solutions tailored to the logistics industry.
1. Automating Invoice Reconciliation
Cargo Docket automated the invoice reconciliation process, enabling real-time categorization, extraction, and validation of incoming invoices. Reconciled invoices and credit notes were pushed directly into CargoWiseOne, eliminating manual intervention and significantly improving accuracy and turnaround times.
2. Simplifying Customs Compliance
Cargo Docket simplified customs compliance by automating the categorization, extraction, and validation of line-item data through commercial invoice automation. Smooth integration with the internal customs database ensured accurate matching of product information, eliminating manual errors and reducing compliance risks.
3. Automating Import Job Creation and Consol Formation
Cargo Docket automated import job creation based on MBL/HBL, reducing the time required from 30 minutes to under 5 minutes. The system instantly created orders, shipments, consolidations, and containers in CargoWiseOne, while automatically attaching documents and validating shipment details.
4. Enhancing Export Validation
Cargo Docket automated Master Bill triage by extracting relevant data and recommending actionable next steps. The automation ensured data was matched to the correct job or shipment, expediting processing and reducing the administrative burden on teams.
“Cargo Docket has transformed the way we operate. Automating our key processes has saved us countless hours, improved accuracy, and allowed us to redirect our resources toward strategic initiatives. The integration with CargoWiseOne was smooth, and the results have exceeded our expectations.”— Director of Operations.
Results
Invoice Reconciliation
- Time Saved: Reduced invoice processing time by 80%.
- Accuracy Improved: Reduced manual errors by 90%.
- Resource Efficiency: Enabled teams to focus on higher-value activities.
Customs Compliance
- Reduced Errors: Minimized inaccuracies in customs data entry.
- Compliance Secured: Enhanced adherence to regulatory requirements.
Import Job Creation and Consol Formation
- Time Efficiency: Reduced job creation time from 30 minutes to under 5 minutes.
- Customer Satisfaction: Improved service speed and reliability.
Export Validation
- Operational Efficiency: Simplified Master Bill processing, reducing administrative workload.
- Error Reduction: Enhanced accuracy in export validation processes.
Conclusion
Cargo Docket revolutionized the client’s logistics operations by automating time-consuming, error-prone tasks. With seamless integration into CargoWiseOne, the client achieved significant gains in productivity, accuracy, and customer satisfaction. Cargo Docket’s intelligent solutions allowed the client’s team to focus on strategic goals, driving profitability and operational excellence.
Are you prepared to realize the greatest potential of your logistics company? Use Cargo Docket to automate time-consuming activities, cut down on errors, and save time. Get in touch with us now!
