About the Client
One of our clients is a prominent logistics firm with more than 18 years of experience offering superior global shipping and logistics solutions. With a strong presence in more than 40 countries and a focus on customized shipping plans for all forms of transportation, ocean, air, rail, and road, they guarantee their clients easy import and export management.
Challenges Faced
The business experienced several operational inefficiencies as a result of manual operations, despite its remarkable reputation and global presence:
- Time-consuming Procedures: Manual upgrades frequently caused delays in operations, making it take two to three weeks to process shipments, which irritated consumers.
- High Error Rate: 15% of data entered manually contained errors, demanding expensive repairs.
- Limited Visibility: Opportunities for optimization were limited because 60% of agents and shipments lacked performance data.
- Missed Business Opportunities: Potential revenue was wasted since 20% of queries were not examined.
- Ineffective Shipment Tracking: 10% of shipments experienced delays due to manual tracking, which upset customers.
- Data Gaps: Logistical planning and route optimization were hindered by unstructured data on ports, destinations, and inquiries.
- Lack of Performance Analytics: Decision-making and operational effectiveness were impeded by the lack of data-driven insights.
Solution
To address these difficulties, the company collaborated with Cargo Docket to modernize its operations using an intelligent automation technology connected to its existing ERP (CargoWise). This solution automated crucial procedures by combining AI and RPA technologies to improve accuracy, visibility, and efficiency.
Key Features of the Cargo Docket Solution:
- AI-Powered Data Extraction: Data from emails, invoices, and shipment documents is automatically extracted.
- ERP Integration: For real-time data management and changes, CargoWise and ERP integrate smoothly.
- Automated Inquiry Management: AI reduces manual handling by processing customer inquiries, allocating tasks, and triggering responses.
- Quotation Management: Real-time updates in CargoWise, automated agent selection, and quotation handling based on location and availability.
- Shipment tracking: For total transparency, real-time tracking of shipment progress, estimated time of arrival, and carrier details.
- Proactive Communication: To guarantee prompt communication with agents and consignors, automated follow-up reminders and status updates are used.
- Performance monitoring: It uses advanced analytics to assess agent performance, analyze rejection rates, and find trends.
Results
The Cargo Docket implementation delivered significant improvements:
- Reduced Processing Time: Tasks that previously took weeks now take just 2-3 days.
- Improved Accuracy: Automated workflows reduced errors by 80%.
- Enhanced Visibility: Real-time access to shipment and agent data improved visibility by 85%.
- Increased Efficiency: Workflow automation freed up human resources for strategic initiatives, increasing operational efficiency by 75%.
- Better Customer Experience: Faster response times and proactive communication boosted customer satisfaction.
- Data-Driven Decision-Making: Performance tracking and analytics enabled the company to identify improvement areas and capitalize on new opportunities.
“Partnering with Cargo Docket has transformed our operations. We have observed significant improvements in processing times, accuracy, and visibility. The ability to deliver real-time updates and proactive communication has greatly improved our customer connections.”- Operations Manager
Conclusion
Cargo Docket has proven to be an essential tool for this logistics company, allowing them to solve operational obstacles while achieving exceptional efficiency and accuracy through RPA solutions. Cargo Docket has revolutionized logistics management by automating tedious tasks and integrating them with their ERP.
We’re pleased to partner with you to bring the power of agentic automation to your organization. Contact Cargo Docket today to discover how we can help simplify your processes and maximize ROI.
